Need a tutor-focused next step?
Use the apply-now page when you want to move from explanation to action.
See the tutor application routeCRB Check Number
Tracking a DBS application is easier once you know which number you need and which service applies to your level of check.
CRB Check Number is usually a tracking or certificate-access question. The practical answer depends on whether you are dealing with a Basic application, which connects to DBS online account services, or a Standard/Enhanced application, which uses the DBS tracking service and posts the certificate to the applicant.
Many searchers still use CRB language, but CRB was replaced by DBS, so modern guidance normally appears under DBS wording. A lot of confusion comes from mixing up the application reference number, the certificate number, the Update Service, and the separate DBS online account tools, so this page untangles those terms in plain English.
Need a tutor-focused next step?
Use the apply-now page when you want to move from explanation to action.
See the tutor application route
Quick takeaways
- Tracking depends on whether the application is Basic or Standard/Enhanced.
- You normally need the application reference number plus personal details.
- Standard and Enhanced certificates are usually posted to the applicant.
- A lost certificate cannot simply be downloaded like an ordinary PDF.
Tracking and certificate access
Applicants can track Standard and Enhanced applications using the DBS tracking service with the application reference number and date of birth. Basic checks use the DBS online account route and can also be tracked with reference details.
A lot of searches for a DBS or CRB number are really searches for the right reference to use. Depending on the task, that might mean the application form reference number, the certificate number, or a registered-body number.
- Basic and Standard/Enhanced tracking are not identical.
- Keep the application reference number safe.
- Know the difference between tracking and viewing a certificate.
Certificate access versus application tracking
If you are looking for your certificate rather than the application stage, the answer changes again. Basic certificates can be viewed through the DBS online account when linked correctly, but Standard and Enhanced certificates are generally posted as physical documents to the applicant.
A DBS certificate reprint can only be requested within 93 days of the certificate issue date, and it is sent only to the address used for the original certificate. Beyond that window, a fresh application may be the only practical route.
Ready to stop comparing routes?
This site is designed to make the decision clear first, then point you to the next practical step.
What to do when tracking is confusing or stalled
For tutors and applicants, the safest habit is to save every reference number as soon as it appears. Tracking is much easier when you can tell the difference between a form reference, a certificate number and any provider-specific account details.
DBS customer services can currently be contacted on 0300 0200 190, with published hours of Monday to Friday, 9am to 5pm. GOV.UK also lists Welsh and accessibility support routes. Have your reference details ready before you call.
Next step
Tracking pages are usually the last stop before people want a real route forward, not more theory.
Most people searching this topic have already moved beyond theory and want the next practical step. After checking the official route and the details you need, use the apply-now page when you want a tutor-focused way to continue.
Common questions
What do I need to track a DBS application?
Usually the application reference number and personal details that match the official tracking route.
Can I track Standard and Enhanced the same way as Basic?
No. Basic uses the online-account route, while Standard and Enhanced use the DBS tracking service.
Why can’t I see my Standard or Enhanced certificate online?
Because those certificates are generally printed and posted to the applicant rather than universally downloadable.
What if I lose the certificate after it arrives?
Check whether you are still within the official reprint window. If not, you may need a fresh application.
Done with the research phase?
If this page has answered the research side, use the apply-now page for the tutor route.
Related guides
Ready to stop comparing routes?
This site is designed to make the decision clear first, then point you to the next practical step.
Go to /apply-nowDone with the research phase?
If this page has answered the research side, use the apply-now page for the tutor route.
Open the apply-now page